Refund policy

BattleCry-USA Return & Exchange Policy

BattleCry-USA uses a third-party printing and fulfillment partner. Many items are made to order. Because of that, SALES ARE FINAL except as stated below.

Size chart — read this before you order
Each product page has a sizing chart. Use it. Fit changes by brand and cut (Next Level, Hanes Beefy-T, Bayside, Jerzees, and others). If a size looks like it may run tight, size with the chart, not with a guess.

Wrong size
If you select the wrong size by accident, that order is not returnable or exchangeable under our standard policy.
If you contact us, we will work with you on a case-by-case basis. We cannot promise a free swap, reprint, or refund for a sizing mistake, but we will try to help when we can.

What qualifies for a reprint or exchange
Contact us within 30 days of delivery if you received:

  • a misprint
  • a defective item
  • damage that happened in shipping
  • the wrong item

The item should be unworn and unwashed when the issue is a print or production error, unless the defect showed up as received. You must send photos. Items shipped back to us without emailing first will not be accepted.

What is not covered as a standard return

  • Change of mind
  • Wrong size or wrong color chosen at checkout
  • Worn, washed, or altered items (except when we asked you to photograph a defect)
  • Sale / final-sale items and gift cards, except for a confirmed production or shipping error

How to start a return or reprint

  1. Email support@battlecry-usa.com within 30 days of delivery.
  2. Include your order number and the reason.
  3. Attach a clear photo of the full item and a short description of the problem.
  4. Include your contact information.

We typically reply within 1 to 3 business days. If the issue is approved, we will send reprint or exchange instructions. When we request a return, we will tell you how and where to send the item. Customers are responsible for return shipping if we ask for the item back, including bulk returns, unless we say otherwise.

Refunds
Refunds are case-by-case and are generally limited to confirmed misprints, defects, damage in transit, or the wrong item. If a refund is approved, it is issued to the original payment method within about 7–10 business days after approval. If more than 15 business days have passed after approval and you do not see it, email support@battlecry-usa.com.

Damages and issues
Inspect your order when it arrives. If something is wrong, contact us right away so we can fix it.

Questions? Email support@battlecry-usa.com. We’re here to make this as smooth as we can.

Thank you for being part of BattleCry-USA.